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Guest Information Guide
Welcome to Cherrymount Cottage
We are delighted that you have chosen to stay at Cherrymount Cottage, we want Cherrymout to feel like your “Home from Home” and we have worked hard to make sure that your stay runs as smoothly as possible. This guest information guide will, hopefully, provide you with everything which you need to know when staying at Cherrymount Cottage but remember that we are always at the end of the phone should you have any questions or issues. If you are staying with a family or for a sporting holiday please also check our our individual welcome pages for: Families, Bikers, Walkers, Golfers, Cyclists, Mountain Bikers and Film Crew.
Emergency Services
The national emergency services number in Northern Ireland is 999 This is a free call number which should work even on a phone with no roaming or network agreement . it is the number to call whenever you need Fire, Police, Ambulance or Coastguard in an emergency situation.
Other Useful Numbers
Police (non emergency) 101
Western Urgent care (Out of hours medical care) 028 7186 5195
Taxi (Diamond Cabs) 028 6632 8484
Taxi (Krazy Cabs) 028 6632 0029
Mobile Locksmith 078 8941 1203
Fermanagh Visitor Information Centre 028 6632 3110
There’s a printed copy of all this info in the property, but you can download your own copy too by clicking on the button here.
Your Hosts
We want you to enjoy your time at Cherrymount Cottage and we hope you will leave with plans to return. We both live and work less than five minutes drive from the property, but we try hard to respect our guests privacy. We are happy to pop by and say hello if you would like us to, but generally we try to stay away and allow you to enjoy your stay in peace. At different times of the year essential tasks need done and you may catch site of us carrying out maintenance such as trimming hedges and tending to the garden.
However remaining discrete doesn’t mean we are not available. We will provide you with our contact numbers when you make your booking, please do not hesitate to get in touch if there’s anything we can help with during your stay.
Keys
Of course, the first thing you’ll need when you arrive for your stay is the key to get in !!!
The keys are in the “igloo” key box mounted to the right of the back door. You’ll most likely only use the back door during your stay as it’s convenient for parking etc.
We will send you the code for the key box before you arrive, simply dial in the four digit code followed by the “padlock” symbol and then pull the front open to reveal your keys.
Inside you’ll find two identical keys. these keys open all of the external doors (front door, back door and patio doors). We provide two keys for your convenience. To avoid a charge please ensure that both keys are locked back in the key safe before you leave.
Your code is personal to you and will function from 15:00 on Check-in day until 11:00 on departure day.
Safety Tip: We recommend leaving one key in the inside of the back door lock and the other in the front door when you go to bed at night.
Wi Fi
The cottage is served by ultrafast fibre optic broadband provided by Fibrus. This is accessible wirelessly throughout all of the house and most of the garden. Log in on your device to the network called “Cherrymount Cottage Guest” and use the password which is provided on the little tabletop signs located throughout the property.
Cot & High Chair
For guests travelling with infants we’ve provided a travel style cot and a high chair. You will find these both stored in the wardrobe in the master bedroom.
You will need to bring your own bedding for the cot.
Heating
Heating and hot water at Cherrymount Cottage are provided by our oil-fired central heating boiler. This is controlled with a Hive state of the art smart heating controller.
The hot water and heating operates on a pre-programmed schedule.
The schedule operates 7 days a week and ensures a comfortable temperature and plentiful hot water.
The central heating will operate from 6:30am to 8:30am and from 5:00pm to 10:00pm daily. The temperature is set to 19°C ( The ideal temperature as recommended by World Health Organisation is 18°C).
Regardless of internal temperature or whether the heating comes on the boiler will still operate during these times to keep the hot water storage tank filled, this generally ensures enough hot water for normal use and bathing throughout the day.
You can “boost” the heating outside these time by using the hive controller located in the hall just outside the kitchen door. Please refer to the handy Hive guide for doing this.
Televisions
We have provided two 55 inch smart TV’s for your convenience. one in the dining area and one in the living room.
These are connected via the wifi and pre installed with a selection of streaming apps such as BBC iPlayer, ITV X, YouTube,. All 4 etc.
You can also log in to premium services such as Netflix, Prime and Apple TV using your own subscriptions or cast via google from your device to either of the televisions.
Fireplaces
Heating throughout the house is provided by our oil fired central heating system. There are two inset stoves one in the living room and an identical one in the dining room. These do not provide heat they are for visual effect only, although they do create a very pleasing ambience. They can be switched on by and off pressing the button under the right side of the hood as shown above.
Washing Machine
For your convenience there is a Washing Machine located in the utility room. To get you started you will find a few detergent pods close by the washing machine, should you need to do more laundry then detergent pods can be easily obtained in Rooney’s Eurospar just a three minute walk away.
There is a clothes drying rack also provided for your convenience in the cottage as well as an outdoor rotary clothesline.
There are also a pay-as-you-go industrial washing machine and dryer available a the Nicholl Fuel station just three minutes walk away.
Dishwasher
The Dishwasher is located in the kitchen, you’ll find it built into the right hand cupboard underneath the sink.
We’ll leave you a few dishwashing pods to get you started and you can obtain more from nearby Rooney’s Eurospar or other shops.
You’ll also find washing up detergent the necessary utensils in the cupboard should you prefer to manually wash up. DO NOT put manual washing up liquid in the dishwasher.
Who doesn’t like a good coffee in the morning?
To help kick start your day we’ve provided a Nespresso Essenza Mini Coffee maker and to help kick start your stay we’ve left a few pods.
You can buy more pods in most shops, they are available in a wide range of coffee types but the pods must be “Nespresso Original” or compatible pods or they will not work.
Want your Coffee to go? No problem, we’ve provided travel coffee cups so you can take your favourite drink with you while you go and explore.
Cleaning Store
You’re not here to clean right?
But we know that you may want to clean up a little spill, or just keep the place tidy so you can get the most enjoyment from your stay. So we’ve provided a vacuum cleaner, mops, bucket, dust pan and brushes, cloths and everything which we think you may need.
You’ll find them all in the tall cupboard in the utility room, just beside the kitchen door.
P.S. The ironing board didn’t fit in this cupboard so you’ll find it in one of the wardrobes in the master bedroom 😂 !!
If you are staying for more than a week we will arrange to clean the cottage and change towels and bed linen after the first week.
No Smoking or Pets
We want our home to be avaiable and suitable to all and that includes people with allergies and respiratory illnesses. For this reason the entire cottage is a NO SMOKING area. This includes NO VAPING.
For the same reasons pets are not allowed in the property.
There are NO exceptions to these rules and Smoking in the property or bringing pets into the property will incur an additional cleaning charge of minimum £200.
You are very welcome to smoke outside in the garden, we would just ask that you extinguish your butts and dispose of them properly for the sake of all of our wild feathered and furry friends.
Fire Safety
Cherrymount Cottage has smoke detectors in the main hallways and we’ve provided a fire blanket which you’ll find mounted in the kitchen to the left of the fridge and a fire extinguisher mounted on the wall in the utility room.
If you discover a fire only tackle it if its very small and you feel competent to do so. Don’t take chances. Get out of the house closing all internal doors behind you, call the fire service on 999 and do not re-enter the property.
Well, somebody’s gotta do it – right?
Getting rid of your rubbish is as easy as 1 2 3.
The planet is important to us and we would ask you to help by separating your rubbish. There are three large bins outside the back door and they are clearly labelled as to what can go in each. Please do not cross contaminate or else the collectors will not empty them.
It would help us and also save us disturbing you if you could put the correct bin out at the gate on collection days. If we don’t see it out, we’ll try to call by and do it.
Road Safety
The roads around Cherrymount Cottage are well illuminated and generally have good pavements (side-walks). However your safety is important to us and so we have provided high visability vests for you to borrow and which we would encourage you to wear while walking and particularly at night.
Always walk on footpaths where provided and where there are no footpaths walk on the right so that you are facing oncoming traffic.
Bedrooms
The bedrooms at Cherrymount Cottage are equipped with hotel grade Respa Beds and Mattresses to guarantee you a good nights sleep. There are two pillows per guest (four per bed) and mattresses and pillows are fitted with high quality protectors for your comfort. Each bedroom has bedside lockers, independently controlled bedside lights, alarm clock and wardrobe space. The master bedroom has two huge double wardrobes and a chest of drawers. Both bedrooms have hairdryers and all rooms have at least one wall socket with USB charging ports built in.
The luxurious padded headboards in both rooms have discrete LED backlighting, have a look for the switch on the wall beside the headboard – it creates a very relaxing ambiance.
Bathrooms
Both the main bathroom and the ensuite off the master bedroom will be provided with liquid soap / handwash.
Bath and hand towels are provided for each guest and both bathrooms have non slip bath mats for the floors.
There will be enough toilet roll to make sure you are not caught out on arrival!
Of course, Cherrymount Cottage is self catering accommodation, however we want to ensure you can settle in and relax quickly, so you can expect the following provisions to be there for you:
- Enough Tea Bags and Coffee to enjoy your first cuppa on us.
- Fresh milk in the fridge.
- Liquid handwash in the kitchen and bathrooms.
- Washing up liquid.
- Enough dishwasher tablets to get you started.
- Enough washing machine detergent to get you started.
- Starter toilet roll and kitchen towel
- Cloths and cleaning equipment
Welcome Pack
In addition to the basic provisions listed opposite, for guests staying for more than a few days we like like to leave a little welcome pack.
Contents will vary, but we try to use local produce where available.
Please don’t take the welcome crate with you, we need to refill it to welcome the next guests!
Relax, make yourself at home and enjoy your time at Cherrymount Cottage!
Check Out
We’ll be sorry to see you go and we hope that you will be sorry to be leaving. But all good things must come to an end and remember that you have to go away in order to be able to come back again!
When checking out it would be really great if you could use the following checklist:
- Latest time to vacate the property is 11:00am – we need time to prepare for the next guests
- Please turn off all lights and electrical devices (not the fridge !!).
- Put all rubbish in the appropriate bins outside.
- It would be helpful if you could leave towels and bed linen on the floor in either the bathroom or kitchen. Please do not remove mattress and pillow protectors.
- Ensure all windows are securely closed.
- Ensure all external doors are locked (front door, back door and patio doors).
- Place BOTH keys in the key lockbox and ensure it is closed.
Thank you for making our home your home, we hope to welcome you back again soon.
David & Edith x
